Refund policy

LOCALLY DELIVERED BAKED GOODS
When you pick up or receive an order delivery, please look at the order and make sure it is what was ordered. If someone else is picking up for you, let them know what they are picking up so that they can do the final inspection. Once you leave with your cake or order, it means that it is given to you in full and correctly. If you serve our cake or baked goods and feel that there is a problem with the order, do not throw it away. Please return it to us, so that we can see what is wrong, and if there is something wrong, we will replace it, refund you or give you a Jeni’s Southern Homemade gift card.

SHIPPED BAKED GOODS
We are shipping baked goods that have no preservatives. This means that if you ship ground, we cannot guarantee our baked goods condition upon arrival. Overnight and second-day shipping will be the best options to keep the product as fresh as possible. We cannot be responsible for staleness and spoilage due to courier shipping delays, or if the recipient is not at the delivery location to receive the shipment.

CAKE ORDERS
Should your event be postponed, and we have not begun your cake, please let us know and we’ll move the date. Should your event be canceled and we have not begun your cake, we will provide you with a Jeni’s Southern Homemade gift card. In the case of large cakes, if we are able to fill the slot reserved for you, then we will give you a refund of 75%. Should we have already begun your cake, we will be unable to provide a gift card and recommend you still enjoy it or donate it to a local charity.